TERMS OF USE

ROYALL STAYS TERMS OF USE

Last updated September 24, 2024 By accessing, simply visiting, or using this site (the “Platform”), whether via desktop, mobile device, application, or any other device, you (“you”) agree to comply with and be bound by these Terms of Use (these “TOU”). These TOU apply to your access to, and use of, the services of ROYALL STAYS, LLC (collectively, “Company”, “us”, “our” or “we”), including without limitation the websites and/or applications available at https://royallstays.com or that link to the Platform (together with the Platform and all content contained therein, the “Services”). These TOU incorporate by reference the Privacy Policy, the State-Specific Privacy Policy and any other applicable Company policy referenced herein (collectively, these “Terms”). These Terms constitute a legally binding agreement between you and Company, and you should read them carefully. Neither these Terms nor the use of the Services form a rental contract between you and Company. These Terms do not contain the rules and terms which may apply to the booking or use of the Accommodations. By using the Services, you agree you have read these Terms in their entirety, and understand, and fully accept the Terms. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU ARE NOT AUTHORIZED TO ACCESS OR USE OUR SERVICES AND MUST PROMPTLY EXIT THE SERVICES. OVERVIEW OF THE SERVICES The Services enable users to search for and book short- and long-term rental accommodations (the “Accommodations”). Use of the Services is void where prohibited. By using the Services, including, without limitation, booking Accommodations you represent and warrant that you have the right, authority, and capacity to enter into, and abide by, these Terms. If you are accessing the Services using someone else’s user information (proxy access), you agree to be bound by these Terms. If you are using the Services on behalf of any entity, you represent and warrant that you are authorized to accept the Terms on such entity’s behalf. You are not authorized to use the Services unless you are at least eighteen (18) years of age and able to enter into legally binding contracts. We do not knowingly collect the information of anyone under the age of eighteen (18) years of age. You acknowledge and agree that any and all information available through the Services, including without limitation, any scripts, e-mail templates, recommendations, guides, checklists, processes and procedures, contracts, digital content, and media, are for promotional or information purposes only and are not to be relied upon as a professional opinion or does not constitute legal advice whatsoever. All content mentioned does not constitute professional advice and is not guaranteed to be accurate, complete, reliable, current, or error-free. The Services or the information contained within the Services may be revised, changed, or updated periodically without notice. The Services may not always be available due to system maintenance, backups, or failures. Accommodations: Please refer to each Accommodation's respective website for specific details, including, without limitation, refunds or cancellations, as Company is not responsible for these matters. Once Accommodations are booked through the Services, the cancellation policy applicable to that booking cannot be altered or modified by Company. The host of each Accommodation (the “Host”) is solely responsible for determining and selecting the cancellation policy applicable to their Accommodation. Hosts may choose from the following cancellation policy options: (i) Flexible; (ii) Moderate; (iii) Strict; and (iv) Very Strict. The specific cancellation policy applicable to your booking will be clearly stated during the booking process. You acknowledge and agree that Company is not responsible for the enforcement or application of any Host’s cancellation policy and/or for any disputes regarding the Accommodation. All prices for Accommodations listed on the Services are displayed in USD and are subject to applicable taxes and fees unless otherwise stated. We strive to ensure that all pricing information is accurate but cannot guarantee error-free pricing. In the event of a pricing error, we reserve the right to cancel any bookings made at the incorrect price. Prices for Accommodations are subject to change at any time without notice, and such changes will be effective immediately upon posting on the Services. We reserve the right to modify, discontinue, or remove any Accommodation offered on the Services at any time without prior notice, including, without limitation changes to descriptions, specifications, cancelation policy, and availability. Users are responsible for regularly reviewing any pricing updates and continued use of the Services after any changes constitutes acceptance of those changes. LICENSE TO ACCESS AND USE SERVICES; USER CONTENT; USER INFORMATION Subject to these Terms, Company hereby grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services in accordance with these Terms, applicable laws, and the rules, policies and procedures that we provide for the Services. This license may not be shared, transferred, or sublicensed to any other party. The Services may contain areas in which you may post content and information (“User Content”), including without limitation testimonials, and may include other interactive areas or services in which you or third parties may create, post, modify, or store information, content, materials, or other items on the Services. You grant Company and its partners and affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully assignable, transferable, and sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display User Content throughout the world in any media whether now known or hereinafter created. You also grant Company and its partners, affiliates, assignees and sublicensees the right to use the name that you submit in connection with such User Content. Company grants you the right to revoke the rights to your User Content granted in this Section—in which case, except as otherwise agreed upon in these Terms, Company will no longer use your User Content. To revoke the User Content rights granted to Company under this Section, please email Company at , with “Revocation of User Content Rights” in the subject line. In order to process payment for the Accommodations, you agree to use any third-party service provider, including, without limitation, Stripe, to process your payment. You agree to abide by and be subject to the terms, conditions, and privacy policies of any and all third-party providers selected, in our sole discretion, in furtherance of providing the Services, including, without limitation, to process your payment or assist in aggregating Registrant Information. We are not responsible for content on any third-party provider’s platform or on any other site outside of the Platform. If you submit, upload, post, or transmit any personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Services (“User Information”), you agree not to provide any User Information or User Content that (a) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (c) contains or transmits a virus or any other harmful component. You agree not to contact other Services users through unsolicited e-mail, telephone calls, mailings, or any other method of communication. You represent and warrant to Company that you have the legal right and authorization to provide all User Information to Company for use as set forth herein and required by Company. YOUR REGISTRATION Registration with the Services is currently free; however, we reserve the right to impose registration fees in the future. You agree to: (a) provide true, accurate, current, and complete contact information, which may include, but is not limited to, your name, phone number, and email address, when using the Services (“Registration Information”), including without limitation, for communication purposes, and (b) maintain and promptly update the Registration Information to keep it true, accurate, current, and complete. Registration Information is maintained in accordance with our Privacy Policy. If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your access and/or use of the Services. Participation in the Services is voluntary. Company reserves the right, in its sole discretion, to terminate your access to all or part of the Services, with or without cause, and with or without notice. All of the Registration Information may be lost for good once your access or registration has been terminated (for whatever reason) and we will not be liable to you for any loss of information. However, we do not guarantee that any User Content will be deleted from the Services upon termination of your registration. SECURITY; ACCESS TO SERVICES; PASSWORDS As a Services user, you agree not to share or disclose your Registration Information to any third party. You agree that you are fully responsible for all activity or usage occurring under or in connection with your Registration Information. Company has implemented reasonable and appropriate security measures designed to protect the information maintained on the Services. When using the Services, information will be transmitted over an internet medium that is beyond the control of Company. You are responsible for using appropriate technical safeguards to secure your devices used to access the Services, such as up-to-date software and virus protection. You are responsible for your devices used to access the Services. Company shall make all commercially reasonable efforts to maintain the availability of the Services. Company will not be responsible for any damage or losses related to any system errors or interruptions affecting the Services. You accept that the Services could become unavailable unexpectedly as a result of circumstances beyond the Company’s control or routine maintenance. Moreover, the Services may be terminated at any time for any reason without advance notice. All decisions by Company regarding the Services are final. You are prohibited from violating or attempting to violate the security of the Services, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; or (b) attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the Services or any portion thereof without authorization, in violation of these Terms, or in violation of applicable law. You must comply with all applicable laws while using the Services. We encourage you to report any misconduct or suspicious activities to us. You agree not to, and will not assist, encourage, or enable others to, use the Services to: (i) violate these Terms or any of Company’s or its licensors’ rights or use the Services, the Content (as defined below) to violate the rights of any third party, such as copyright or trademark right, or in any way that harms Company’s business, Company’s service providers, licensors, representatives or any other user, or breaches any policy or notice on the Services; (ii) copy, modify, adapt, translate, reproduce, distribute, display, or provider access to any portion of the Services, the Content; (iii) create derivative works from, adaptations of, decompile, disassemble, reverse engineer or in any way exploit, in whole or in part, except as expressly authorized by the applicable rights holder, any portion of the Services, the Content; (iv) modify, reproduce, distribute, create derivative works or adaptations of, publicly display, perform or in any way exploit any of the Content in whole or in part, except as expressly authorized by the applicable rights holder; (v) remove any copyright, trademark or other proprietary rights notices contained in or on the Services or in or on any Content; (vi) harvest or collect e-mail addresses or other contact information of other users from the Services by electronic or other means; (vii) use the Services in any unlawful manner or in any other manner that could damage, disable, overburden or impair the Services; (viii) upload to or distribute through this Services any binary code, macros or other executable code, or any file that contains any viruses, Trojan horses or other components designed to commandeer, limit or harm the functionality of a computer; (ix) attempt to gain unauthorized access to any parts of the Services or any user accounts, or any of the Services’ computer systems or networks; (x) use automated queries or scripts (including, without limitation, by screen or database scraping, spiders, robots, crawlers or any other automated activity with the purpose of obtaining information from the Services and/or the Content) without Company’s prior express written permission; (xi) impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your age or your affiliation with any person or entity (including Company); (xii) solicit passwords or personally identifying information for commercial or unlawful purposes from anyone; (xiii) intimidate or harass another; (xiv) assist, encourage or enable others to do any of the preceding prohibited activities; and/or (xv) violate any applicable law. You may not use any scraper, crawler, spider, robot or other automated means of any kind to access or copy data on the Services, deep-link to any feature or Content on the Services, bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Services. Violations of system or network security may result in civil or criminal liability. Company will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working order or manner of the Services or any activity being conducted on the Services. You agree to defend, indemnify, and hold Company harmless from and against all third party claims, damages, and expenses (including without limitation reasonable attorneys’ fees) against or incurred by arising out of your breach of these Terms or violation of applicable law, your use or access of the Services, or access by anyone accessing the Services using your credentials and/or Registration Information. CONSENT TO RECEIVE CALLS AND TEXT MESSAGES By providing your mobile number, you are agreeing to be contacted by or on behalf of Company at the mobile number you have provided, including calls and text messages, to receive informational, product, or service related (e.g., reminders) messages and communications relating to the Services or your services with Company. Message and data rates may apply. Personal information you supply to us will be processed in accordance with our Privacy Policy. Please note that by withdrawing your consent, some, or all, of the functions provided by the Services may no longer be available to you. Keep in mind that if you stop receiving text messages from us you may not receive important and helpful information and reminders about your services. To withdraw your consent, please visit our Privacy Policy for instructions. Company is committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAN-SPAM Act”) and the Telephone Consumer Protection Act (“TCPA”). E-mails, newsletters, and text messages received from us are intended to fully comply with the CAN-SPAM ACT and the TCPA. In the event you receive an e-mail or text message from us which you do not believe is fully compliant with the CAN-SPAM Act or the TCPA, please contact us at the address provided below in CONTACT US. ELECTRONIC COMMUNICATIONS When you use the Services, or send e-mails, messages, and other communications from your computer or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing. Company may contact you by telephone, mail, or e-mail to verify your information. Company may request further information from you, and you agree to provide such further information to ensure that you have not fraudulently used the Services. If you do not provide this information in the manner requested within fourteen (14) days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of the Services until you provide the information to us as requested. SECURE MESSAGING AND E-MAIL PRIVACY The Services allow you to send and receive secure electronic messages with Company representatives who are active on or within the Services. Users acknowledge and agree that using online information services, including the Services, comes with inherent risks to privacy and information security. You should be aware that Company may communicate with you via e-mail. This means that any person with access to your e-mail may be able to see your communications with Company. This could include members of your family or anyone else that can access your e-mail account. You should take this into account when providing an e-mail address or using the Services. If you send us an e-mail communication, it may be shared with the Company’s personnel when it is necessary or appropriate. RESPONSE TO ELECTRONIC COMMUNICATIONS Company will use its best efforts to provide a response to electronic inquiries in a timely manner. However, delays may occur based upon message volume, availability of staff, the complexity of the user’s condition, or technology disruptions. Therefore, Company cannot guarantee that messages will be responded to, so you should allow at least three (3) business days for a response. We are only able to respond to user communications based on the information provided by the user. If there is insufficient information provided, we may not be unable to provide a reliable or accurate response. OWNERSHIP OF CONTENT The Services contains confidential and proprietary information, materials, data, databases, contents, processes, methodologies, know-how, software, text, displays, images, video, audio, trademarks, logos, service marks, features and functionality, and the design, selection and arrangement thereof, are owned by Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade dress, trade secret and other intellectual property or proprietary rights laws (collectively, the “Content”). These Terms permit you to singly access the Content solely for your internal business or personal use, provided, however, that you do not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, sell, license or sub-license, frame or utilize any framing techniques to enclose, or deep link, any of the material or information provided through the Services, including but not limited to Content, or delete or alter any copyright, trademark or other proprietary rights notices from any Content, except: (a) with Company’s explicit written permission; (b) your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials; and (c) you may store files that are automatically cached by your web browser for display enhancement purposes. If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Services in breach of the Terms, your right to use the Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Services or any content on the Services is transferred to you, and all rights not expressly granted are reserved by Company. Any use of the Services not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws. INDEMNIFICATION You agree to indemnify, defend, and hold harmless Company, its affiliates, officers, directors, employees, third party licensors, contractors, and agents (the “Indemnitees”) from and against all claims, losses, expenses, damages, and costs, including, without limitation, lost wages, revenue, or business and reasonable attorneys’ fees, expert fees, and court costs, against or incurred by the Indemnitees arising directly or indirectly out of or in connection with: (i) your use or misuse of the Services or any of its Content; (ii) your User Content; (iii) your breach of these Terms; (iv) your noncompliance with applicable law; (v) any unauthorized access to the Services by a party using your credentials; or (vii) your violation of any rights of any third party.

 

DISCLAIMER OF WARRANTIES THE SERVICES AND CONTENT, INCLUDING ANY INFORMATION, ACCOMMODATIONS, AND/OR WEBSITE-RELATED SERVICES, ARE PROVIDED ON AN “AS IS” BASIS. WHILE WE TRY TO KEEP THE INFORMATION ON THE SERVICES AS ACCURATE AS POSSIBLE, WE DISCLAIM ANY WARRANTY REGARDING ITS ACCURACY, TIMELINESS, COMPLETENESS, QUALITY, DESIGN, CAPACITY, PERFORMANCE, OR ACCURACY FOR ANY PARTICULAR PURPOSE. WE DISCLAIM ANY AND ALL WARRANTIES EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY OR GUARANTEE THAT ACCESS TO OR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, THAT DEFECTS IN THE SERVICES OR CONTENT WILL BE CORRECTED, OR THAT THE SERVICES OR CONTENT WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. COMPANY FURTHER DISCLAIMS ANY LIABILITY WHATSOEVER FOR LOSS, DAMAGE, OR INJURY TO CUSTOMER OR THIRD PARTIES AS A RESULT OF ANY DEFECTS, LATENT OR OTHERWISE, IN THE SERVICES OR CONTENT. YOU ASSUME FULL RESPONSIBILITY FOR USING THE SERVICES, THE CONTENT, AND ANY LINKED WEBSITES ON THE SERVICES (IF ANY), AND YOU UNDERSTAND AND AGREE THAT COMPANY AND ITS AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR ANY CLAIM, LOSS, OR DAMAGE RESULTING FROM SUCH USE BY YOU OR ANY OTHER USER. COMPANY DOES NOT WARRANT THAT ANY CONTENT AVAILABLE FOR DOWNLOAD THROUGH THE SERVICES WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER DESTRUCTIVE PROGRAMMING. COMPANY DOES NOT WARRANT THAT ANY CONTENT UPLOADED BY COMPANY, YOU OR ANY OTHER USER THROUGH OR TO THE SERVICES WILL BE AVAILABLE, ACCURATE, COMPLETE, OR FREE FROM ERRORS. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY. LIMITATION OF LIABILITY REGARDING USE OF SERVICES TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY, AND ANY THIRD PARTIES MENTIONED ON THE SERVICES ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SERVICES, CONTENT, OR INFORMATION CONTAINED WITHIN THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR CONTENT IS TO STOP USING THE SERVICES. YOU ACKNOWLEDGE THIS PROVISIONS IS A LIQUIDATED DAMAGES PROVISION AND IS NOT A PENALTY.TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES OR CONTENT, REGARDLESS OF THE FORM OF ACTION, EXCEED THE TOTAL AMOUNT OF MONETARY CONSIDERATION, IF ANY, THAT YOU PAID TO COMPANY IN THE LAST TWELVE (12) MONTHS. YOU ACKNOWLEDGE THIS PROVISIONS IS A LIQUIDATED DAMAGES PROVISION AND IS NOT A PENALTY. GOVERNING LAW These Terms and any dispute in connection with the Services shall be governed by the laws of the State of South Carolina without regard to its rules on conflicts or choice of law. Any legal suit, action or proceeding arising out of, or related to, these Terms or the Services shall be instituted exclusively in the federal courts of the United States or the courts of the State of South Carolina in each case located in Charleston County. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts. GENERAL In the event that any of the Terms are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect. These Terms constitute the entire agreement between Company and you pertaining to the subject matter hereof. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages within the Services. CHANGES TO TERMS We may revise and update these Terms from time to time in our sole discretion. We will notify you of any changes we make to our Terms, such as by e-mail address if you have elected to provide a contact e-mail address or through a conspicuous banner or posting on the homepage(s) and/or loading screen of our Services. Your continued use of the Services following the posting of revised Terms indicates your acceptance of, and agreement to, the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you. DIGITAL MILLENNIUM COPYRIGHT ACT NOTICE If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on our Services, please provide a notice compliant with the Digital Millennium Copyright Act (DMCA) to Company’s copyright agent (DMCA Agent). For your complaint to be valid under the DMCA, you must provide the following information in writing: (i) an electronic or physical signature of a person authorized to act on behalf of the copyright owner; (ii) identification of the copyrighted work that you claim is being infringed; (iii) identification of the material that is claimed to be infringing and where it is located on the Services; (iv) information reasonably sufficient to permit Company to contact you, such as your address, telephone number, and e-mail address; (v) a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and (vi) a statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner. The above information must be submitted to the DMCA Agent at the address provided below: CONTACT US CONTACT US Company can be contacted at: Royall Stays LLC 2015 Cosgrove Avenue North Charleston, SC 29405 info@royallstays.com (843) 882-9224 ROYALL STAYS PRIVACY POLICY Last updated September 24, 2024 This privacy policy (“Privacy Policy”) describes how and why ROYALL STAYS, LLC and its subsidiaries and affiliated companies and/or brands (collectively, “Company,” “we,” “us,” or “our”) that might collect, store, use, and/or share (“process”) your information when you use our services, including without limitation when you visit https://royallstays.com (the “Website”) and/or applications available at the Website, and/or engage with us in other related ways (collectively, the “Services”). BY USING THE SERVICES, YOU AGREE YOU (1) HAVE READ OUR TERMS OF USE AND THIS PRIVACY POLICY IN THEIR ENTIRETY; AND (2) UNDERSTAND, AND FULLY ACCEPT OUR TERMS OF USE AND THIS PRIVACY POLICY (COLLECTIVELY, THE “TERMS”). IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS, YOU ARE NOT AUTHORIZED TO ACCESS OR USE OUR SERVICES AND MUST PROMPTLY DISCONTINUE USING AND EXIT THE SERVICES. Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with either the Terms or our policies and practices, you must discontinue using and exit the Services promptly. 1. WHAT INFORMATION DO WE COLLECT? We collect personal information that you voluntarily provide to us or is collected automatically when you express an interest in obtaining information about us or our products and Services, when you visit or otherwise participate in activities on the Services, or when you contact us. Personally Identifiable Information (“PII”) you disclose to us. The personally identifiable information (“PII”), which may specifically identify an individual or business, that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: names phone numbers email addresses mailing addresses contact preferences address of the Accommodation(s) social media profiles (if you choose to connect to WiFi while using the Accommodations via social login); device information WiFi usage data contact or authentication data; and/or any other identifiers which you may be prompted to provide in connection with accessing or using the Website and/or Services. Non-Personally Identifying Information (“Non-PII”) automatically collected. We automatically collect certain information when you visit, use, or navigate the Services. This non- personally identifying information (“Non-PII”) does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics and history, operating system, language preferences, referring URLs, device name, country, geolocation, behavioral consumer profile, information about how and when you use our Services, time spent on the Website and third party sites, pages visited, links clicked, payment methods used, the pages that led you to our Services, sand other technical information. This information is primarily used to maintain the security and operation of our Services, for our internal analytics and reporting purposes, and for assisting us in providing you with target marketing and promotional content, including, without limitation, related to your Accommodation. The information we collect includes: log and usage data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ”crash dumps”), and hardware settings). device data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information. location data. We collect geolocation data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services. push notifications. We may request to send you push notifications regarding your certain features of the Services. If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings. payment information. In most events, your payment for an Accommodation is processed by a third-party payment provider (Stripe, Inc., https://stripe.com). You agree to abide by and be subject to the terms, conditions, and privacy policies of any and all third-party providers selected, in our sole discretion, with may change from time to time, in furtherance of providing the Services. We are not responsible for content on any third-party provider’s platform or on any other site outside of the Website. In limited events, we may collect payment data to process certain payments, such as your credit card number; however, we do not store any payment data. DO WE USE COOKIES OR OTHER TRACKING TECHNOLOGIES? Like many businesses, we also collect information through cookies and similar technologies. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. “Cookies” (or browser cookies), which are small files placed on the hard drive of your computer by the Website and/or Services to deliver content specific to your interest, save passwords, and for other purposes. When users visit the Website, a few lines of code will drop an anonymous browser cookie. The cookie will store the site visit, but does not store any sensitive information, such as visitor name, address or any other piece of information that might personally identify the visitor. The cookie will be enabled for a set period of time, such as 60 or 90 days, at which time, the cookie expires. If you choose not to accept the cookie, certain areas and features of the Website and/or Services may be partially or wholly restricted. “Web beacons” (or clear gifs, pixel tags or web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, are placed in the code of a webpage. Web beacons monitor the traffic patterns of users from one page within our sites to another, deliver or communicate with cookies, understand whether you have come to the Website from an online advertisement displayed on a third-party website, and improve Website and/or Services performance. Some content, including advertisements, on the Website and/or Services are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies, web beacons or other tracking technologies to collect information about you when you use the Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. HOW DO WE PROCESS YOUR INFORMATION? We process your personal information for a variety of reasons, depending on how you interact with our Services, including: to deliver and facilitate delivery of the Services. We may process your personal information to provide you with the Services. to process your booking. We may process your personal information, including, without limitation, sharing your personal information with the Host (as it is defined in our Terms of Use), to facilitate your booking for an Accommodation (as it is defined in our Terms of Use), and enable communications between you and the Host, as well as to facilitate other transactions you initiate with us. to respond to user inquiries/offer support. We may process your personal information to respond to your inquiries and solve any potential issues you might have with the requested service. to send administrative information. We may process your personal information to send you details about our products and services, changes to our Terms and policies, and other similar information. to enable user-to-user communications. We may process your personal information if you choose to use any of our offerings that allow for communication with another user. to request feedback. We may process your personal information when necessary to request feedback and to contact you about your use of our Services. to send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time by emailing us at optout@royallstays.com. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below. to deliver targeted advertising. We may process your personal information to develop and display personalized content and advertising tailored to your interests, location, and more. to post testimonials. We may post your User Content (as it is defined in our Terms of Use), including but not limited to, testimonials on our Services or third-party websites relating to the Accommodations, that may contain personal information. to evaluate and improve our Services, products, marketing, and your experience. We may process your personal information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, Accommodations, and your experience. to determine the effectiveness of our marketing and promotional campaigns. We may process your personal information to better understand how to provide marketing and promotional campaigns that are most relevant to you. to provide and manage WiFi services throughout your Accommodation(s): We may process your PII in accordance with this Privacy Policy throughout your Accommodation(s) to offer and manage WiFi services, using StayFi (https://stayfi.com) or any other similar third-party provider, including guest authentication, network access, and related marketing activities. to comply with our legal obligations and rights. We may process your personal information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights. to fulfil other purposes. We may process your personal information to fulfil any other purpose as otherwise described to you at the point of collection. If you are located in Canada, this section applies to you: We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example: If collection is clearly in the interests of an individual and consent cannot be timely obtained. For investigations and fraud detection and prevention. For business transactions provided certain conditions are met. If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim. For identifying injured, ill, or deceased persons and communicating with next of kin. If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse. If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province. If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records. If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced. If the collection is solely for journalistic, artistic, or literary purposes. If the information is publicly available and is specified by the regulations. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third- party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows: payment processors ad networks communication & collaboration tools sales, marketing, and trend analysis tools property management software pricing tools testing tools Website hosting service providers data analytics services data storage service providers social networks retargeting platforms We also may need to share your personal information with third parties in the following situations: Hosts. We share your personal information with the Host once you book your Accommodation to facilitate your Accommodation experience and to and enable communications between you and the Host. processing payment. We may share your personal information to facilitate payment of a booking and/or other transactions you initiate with us through a third-party service provider, such as Stripe or Stripe affiliated entities. business transfers. We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. affiliates. We may share your information with our affiliates, if any, in which case we will require those affiliates to honor this Privacy Policy. Affiliates may include a parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. business partners. We may share your information with our business partners to offer you certain products, services, or promotions. legal obligations. We may disclose information you provide, including your PII, if required to do so by law or if we believe, in our sole discretion, that disclosure is reasonably necessary to: (a) comply with federal, state, or local law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); (b) protect or defend us or a third party’s rights or property; (c) protect someone’s health or safety, such as when harm or violence against any person (including you) is threatened; and/or (d) prevent fraud. aggregate information. We may share aggregate information that does not include PII, and we may otherwise disclose Non-PII with third parties for industry analysis, demographic profiling, and other purposes. Any aggregate information shared in these contexts will not contain your PII. Google Ads. We also use Google Ads tracking technology to analyze website traffic and improve our advertising efforts. Google Ads uses cookies and similar technologies to collect information about your interactions with our Website, including but not limited to IP addresses, browser types, pages visited, and time spent on pages. This data helps us understand user engagement and optimize our advertising strategies. The data we collect may be shared with third-party processors, like Google Ads, to aid in the analysis of website traffic and the enhancement of our advertising initiatives. For more information on how Google Ads collects and processes data, please visit Google’s Privacy & Terms. You have the right to access, correct, delete, or limit the use of your personal data, as well as to opt-out of data collection and targeted advertising by adjusting your browser settings or utilizing opt-out tools provided by Google Ads. WiFi Providers. We utilize StayFi, a guest WiFi and marketing platform, to enhance services provided by your Host throughout your Accommodation(s). When you connect to the WiFi network powered by StayFi, we may collect additional information including your email address, name, phone number, social media profile (if you choose to connect via social login), device information, and your WiFi usage data. The data we collect is used to improve your stay experience, provide personalized services, and for marketing purposes. THIRD PARTY WEBSITES THE WEBSITE AND/OR SERVICES MAY CONTAIN LINKS TO THIRD PARTY OWNED AND/OR OPERATED WEBSITES. WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OR THE CONTENT OF ANY THIRD PARTY WEBSITE. We suggest that you contact these third parties directly for information regarding their privacy, security, and data collection and distribution policies prior to providing them with any information. HOW LONG DO WE KEEP YOUR INFORMATION? When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible. HOW DO WE KEEP YOUR INFORMATION SAFE? We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. The safety and security of your information also depends on you. While currently the Services do not require a password, in the event we have given you (or where you have chosen) a password for access to certain parts of our Website and/or Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Services like message boards. The information you share in public areas may be viewed by any user of the Website and/or Services. WiFi services provided throughout your Accommodation(s) are powered by StayFi and employ industry- standard security measures to protect your information. However, by agreeing to this Privacy Policy, you acknowledge that you are aware that public WiFi networks may have inherent security risks, and you agree to use caution when transmitting sensitive information over these networks. All PII that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. DO WE COLLET INFORMATION FROM MINORS? We do not knowingly solicit data from or market to children under eighteen (18) years of age. By using the Services, you represent that you are at least eighteen (18) years old or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than eighteen (18) years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from anyone under the age of eighteen (18), please contact us at info@royallstays.com with “Minor Data Collected Notification” in the subject line. WHAT ARE YOUR PRIVACY RIGHTS? The types of personal data we collect are listed in “WHAT INFORMATION DO WE COLLECT” above. If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. Please refer to our contact information below. However, please note that this will not affect the lawfulness of the processing of your personal information before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. You have the right to request information about the data collected through our WiFi services powered by StayFi. You may also request to delete this data or opt-out of certain data collection practices related to our WiFi services. If you do not want us to share your information with nonaffiliated or non-agent third parties for promotional purposes, contact us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or portions of our Services. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. Most web browsers maintain a “help” section on the toolbar that provides more information about cookies. Please refer to this “help” section for information on how to receive notifications when you are receiving a new cookie and how to turn cookies off. YOUR STATE PRIVACY RIGHTS Residents of certain states, such as California, Maryland, Montana, Nevada, and Texas, may have additional personal information rights and choices. Please visit our State-Specific Privacy Policy for more information about your state privacy rights. If you have questions or comments about your privacy rights, you may email us at info@royallstays.com. CONTROLS FOR DO-NOT-TRACK FEATURES Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? Under applicable law, you or someone legally authorized to act on your behalf (your “authorized agent”), may make a request to access, correct or delete your PII. You may, under applicable law, also make a request to know or delete PII on behalf of your child (however, please note, we do not knowingly collect any PII of anyone under the age of eighteen (18). Requests or exercise of your right(s) can be made by: emailing us at info@royallstays.com with “My PII Rights” in the subject line. calling us at (843) 882-9224 sending us a written request by mail to: Royall Stays LLC 2015 Cosgrove Avenue North Charleston, SC 29405 A request or exercise of your right(s) must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized agent, and should include: (i) the state of which you are a resident; (ii) a description of your request/exercise of your right, with sufficient detail that allows us to properly understand, evaluate, and respond; and (iii) identifying personal information. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm your information. We will only use your information provided in the request to verify the requestor’s identity or authority to make said request. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. GOVERNING LAW We control and operate the Website and provide the Services from the United States. The Services is not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. We do not represent or warrant that the Services is appropriate for use in any particular jurisdiction. Those who choose to access the Services do so at their own initiative and are responsible for complying with all applicable international, federal, state, and local laws, rules, and regulations. INTERNATIONAL USERS This section is applicable only to users who access, use, or interact with the Services in countries outside the United States, including without limitation the European Economic Area (“EEA”), and supplements certain sections of this Privacy Policy and provides additional information that should be read together with all other sections of this Privacy Policy. To the extent there is any conflict between this section and the other sections of the Privacy Policy, this section shall govern. The laws of some jurisdictions, such as the European Union, require companies to tell you about the legal basis for using, sharing, or disclosing your information. To the extent those laws apply, we may rely on the following legal bases: performance of a contract: where use of your information is necessary to provide you with the Services under a contract, for example the Terms of Use. legitimate interest: where use of your information is necessary for our or others’ legitimate interests and where the use is not outweighed by your rights and interests. Below are some examples of such interests: providing the Services; providing and managing access to our systems conducting compliance and risk management activities; and building and managing business relationships; marketing and promoting our content and services; conducting security and fraud prevention activities; recognizing and better understanding our users, including across platforms; improving the Services and developing new ones; legal obligation: where use of your information is necessary to comply with laws and regulations such as those relating to anti-bribery and corruption and anti-money-laundering, complying with requests from government bodies or courts, or responding to litigation. with consent: we may ask for your consent to process your information in a certain way. Where we rely on this basis, you have the right to withdraw your consent at any time – please see “WHAT ARE YOUR PRIVACY RIGHTS?” section above to do this. DO WE MAKE UPDATES TO THIS NOTICE? We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “last updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? We welcome your comments and questions regarding our privacy policies. If you have any questions about this Privacy Policy, please contact us at: Royall Stays LLC 2015 Cosgrove Avenue North Charleston, SC 29405 info@royallstays.com (843) 882-9224